Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100261 A Medical Practice, Highland NHS Board communication; staff attitude; dignity; confidentiality Not upheld, no recommendations October 2011
201100271 Ayrshire and Arran NHS Board communication; staff attitude; dignity; confidentiality Upheld, recommendations October 2011
201100283 West Lothian Council policy/administration Not upheld, no recommendations October 2011
201100331 Scottish Prison Service progression Not upheld, no recommendations October 2011
201100398 Scottish Qualifications Authority policy/administration Not upheld, no recommendations October 2011
201100421 The Moray Council sales and leases of property including excambions Not upheld, no recommendations October 2011
201100488 Falkirk Council maintenance and repair of roads Not upheld, no recommendations October 2011
201100605 South Lanarkshire Council council tax (incl community charge) Resolved, action taken by body to remedy October 2011
201100723 Renfrewshire Council repairs and maintenance of housing stock (incl dampness and infestations) Upheld, action taken by body to remedy, recommendations October 2011
201100839 Queen Margaret University academic appeal; exam results; degree classification Some upheld, action taken by body to remedy, no recommendations October 2011