Easter closure

Please note that we will be closed from 5pm Thursday 28 March until Tuesday 2 April 2024 for the Easter break. Complaints can still be made via our complaints form but they will not be received until we reopen. Wishing you a happy Easter! 

Technical issues:

The SPSO advice line is currently unavailable due to technical issues which we are working with our telephone provider to resolve.  We apologise for the inconvenience and hope to find a resolution as soon as possible. 

Decision report 201003739

  • Case ref:
    201003739
  • Date:
    November 2011
  • Body:
    Renfrewshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    School Transport

Summary
Mr C complained about the council's appeal procedure for provision of school transport. He complained that the council failed to consider the information he provided in his appeal on behalf of his children in a fair and competent manner; that the council's appeal process was not 'open, fair and transparent;' and that in providing information on the process, the council misled Mr C over his right of appeal against the process and decision.

Our investigation found that the council had considered Mr C's appeal in line with their agreed process. There was no evidence that the council had not assessed the walking route in accordance with requirements and guidelines and we found that the council had advised Mr C of the outcome of his appeal within the agreed timescale.
 

Updated: March 13, 2018