Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201002146 | Perth and Kinross Council | handling of application (complaints by opponents) | Some upheld, recommendations | September 2011 |
| 201002431 | West Lothian Council | housing application | Not upheld, no recommendations | September 2011 |
| 201003024 | The City of Edinburgh Council | finance - tenancy charges | Not upheld, no recommendations | September 2011 |
| 201003128 | Glasgow City Council | complaints handling | Some upheld, recommendations | September 2011 |
| 201003188 | Renfrewshire Council | handling of plannning application (complaints by opponents) | Not upheld, no recommendations | September 2011 |
| 201003261 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2011 |
| 201003732 | The Moray Council | planning, neighbour notification | Some upheld, action taken by body to remedy, no recommendations | September 2011 |
| 201003748 | Renfrewshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2011 |
| 201003865 | Lothian NHS Board | policy/administration | Not upheld, action taken by body to remedy, no recommendations | September 2011 |
| 201003870 | Scottish Prison Service | sentence planning, recall to custody | Not upheld, action taken by body to remedy, no recommendations | September 2011 |