Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100846 South Ayrshire Council policy/administration Not upheld, no recommendations September 2011
201101167 Clyde Valley Housing Association Ltd applications, allocations, transfers Not upheld, no recommendations September 2011
201000815 Glasgow Caledonian University Complaints handling Not upheld, no recommendations August 2011
201000844 Fife NHS Board Policy/administration, child protection Upheld, recommendations August 2011
201001270 Lothian NHS Board Clinical treatment / Diagnosis Some upheld, recommendations August 2011
201001310 Fife NHS Board Clinical treatment / Diagnosis Some upheld, recommendations August 2011
201001927 Fife NHS Board Clinical treatment / Diagnosis Upheld, action taken by body to remedy, recommendations August 2011
201002440 Forth Valley NHS Board Clinical treatment / Diagnosis Not upheld, action taken by body to remedy, recommendations August 2011
201002571 A Medical Practice, Greater Glasgow and Clyde NHS Board Clinical treatment / Diagnosis Upheld, recommendations August 2011
201002895 West Lothian Council Modification of stock for disabled Not upheld, action taken by body to remedy, no recommendations August 2011