Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100228 Dundee City Council Road authority as developer, road alterations Not upheld, no recommendations August 2011
201100278 Dumfries and Galloway Council Complaints handling Upheld, recommendations August 2011
201100335 Scottish Prison Service Behaviour Related Programmes (Including Access To) Not upheld, no recommendations August 2011
201100382 Greater Glasgow and Clyde NHS Board - Acute Services Division Hotel services - food, laundry etc Not upheld, action taken by body to remedy, no recommendations August 2011
201100427 Waterwatch Scotland Complaints handling Not upheld, no recommendations August 2011
201100494 Scottish Prison Service Home Detention Curfew Not upheld, no recommendations August 2011
201100532 Scottish Prison Service Work (In Prison) Not upheld, no recommendations August 2011
201100556 Scottish Prison Service Canteen Not upheld, no recommendations August 2011
201100974 Scottish Prison Service Policy/Administration Not upheld, no recommendations August 2011
200904505 Fife Housing Register Applications, allocations, transfers and exchanges Upheld, action taken by body to remedy, no recommendations July 2011