Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201000247 | Renfrewshire Council | Handling of application (complaints by opponents) | Some upheld, recommendations | July 2011 |
| 201000579 | Aberdeenshire Council | Parking | Some upheld, recommendations | July 2011 |
| 201001541 | Borders NHS Board | clinical treatment/diagnosis | Some upheld, recommendations | July 2011 |
| 201001569 | Highland NHS Board | policy/administration | Upheld, recommendations | July 2011 |
| 201001727 | Lothian NHS Board - Royal Edinburgh and Associated Services Division | Clinical treatment / Diagnosis | Some upheld, recommendations | July 2011 |
| 201002718 | Tayside NHS Board | Clinical treatment / Diagnosis | Not upheld, recommendations | July 2011 |
| 201002972 | Fife Council | Maintenance and repair of roads | Not upheld, action taken by body to remedy, no recommendations | July 2011 |
| 201003009 | Lothian NHS Board | Policy/administration | Some upheld, recommendations | July 2011 |
| 201003260 | Argyll and Bute Council | Policy/administration | Not upheld, no recommendations | July 2011 |
| 201003272 | Glasgow City Council | Complaints handling (including appeals procedures) | Not upheld, no recommendations | July 2011 |