Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300298 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2014 |
| 201300402 | Loreburn Housing Association Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | February 2014 |
| 201300409 | Ayrshire and Arran NHS Board | communication, staff attitude, dignity, confidentiality | Upheld, recommendations | February 2014 |
| 201300527 | Scottish Prison Service | sentence planning | Upheld, recommendations | February 2014 |
| 201300592 | Scottish Prison Service | use of restraints | Some upheld, recommendations | February 2014 |
| 201300633 | Melville Housing Association Ltd | right to buy | Upheld, recommendations | February 2014 |
| 201300658 | A Dentist in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2014 |
| 201300781 | The Highland Council | homeless person issues | Not upheld, recommendations | February 2014 |
| 201300938 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2014 |
| 201301023 | The Moray Council | terminations of tenancy | Upheld, recommendations | February 2014 |