Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302062 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | February 2014 |
| 201302314 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2014 |
| 201302543 | West Lothian Council | noise pollution | Not upheld, recommendations | February 2014 |
| 201302585 | Business Stream | charging method / calculation | Complaint withdrawn | February 2014 |
| 201302595 | South Lanarkshire Council | handling of application (complaints by opponents) | Upheld, no recommendations | February 2014 |
| 201302619 | Scottish Prison Service | exercise and time in the open air | Some upheld, recommendations | February 2014 |
| 201302670 | Fife Council | handling of application (complaints by applicants) | Not upheld, no recommendations | February 2014 |
| 201302704 | Scottish Prison Service | complaints handling | Upheld, no recommendations | February 2014 |
| 201302783 | East Dunbartonshire Council | complaints handling | Upheld, recommendations | February 2014 |
| 201302838 | The City of Edinburgh Council | council tax | Some upheld, no recommendations | February 2014 |