| 201300114           | 
                                                                                        Lothian NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        December 2013           | 
              
          
                                                                                        | 201300155           | 
                                                                                        Lothian NHS Board           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        December 2013           | 
              
          
                                                                                        | 201300160           | 
                                                                                        Business Stream           | 
                                                                                        charging method / calculation           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2013           | 
              
          
                                                                                        | 201300186           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        council tax           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2013           | 
              
          
                                                                                        | 201300193           | 
                                                                                        Argyll and Bute Council           | 
                                                                                        housing statutory repair notices           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        December 2013           | 
              
          
                                                                                        | 201300219           | 
                                                                                        A Medical Practice in the Highland NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2013           | 
              
          
                                                                                        | 201300251           | 
                                                                                        Aberdeen City Council           | 
                                                                                        repairs and maintenance           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2013           | 
              
          
                                                                                        | 201300258           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        appointments/admissions (delay, cancellation, waiting lists)           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2013           | 
              
          
                                                                                        | 201300285           | 
                                                                                        Scottish Prison Service           | 
                                                                                        accuracy of prisoner record           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2013           | 
              
          
                                                                                        | 201300408           | 
                                                                                        Dumfries and Galloway Council           | 
                                                                                        council tax           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2013           |