Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201003024 | The City of Edinburgh Council | finance - tenancy charges | Not upheld, no recommendations | September 2011 |
| 201003128 | Glasgow City Council | complaints handling | Some upheld, recommendations | September 2011 |
| 201003188 | Renfrewshire Council | handling of plannning application (complaints by opponents) | Not upheld, no recommendations | September 2011 |
| 201003261 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2011 |
| 201003732 | The Moray Council | planning, neighbour notification | Some upheld, action taken by body to remedy, no recommendations | September 2011 |
| 201003748 | Renfrewshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2011 |
| 201003865 | Lothian NHS Board | policy/administration | Not upheld, action taken by body to remedy, no recommendations | September 2011 |
| 201003870 | Scottish Prison Service | sentence planning, recall to custody | Not upheld, action taken by body to remedy, no recommendations | September 2011 |
| 201003944 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | September 2011 |
| 201004022 | Scottish Prison Service | sentence planning | Not upheld, no recommendations | September 2011 |