| 201805983 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2020 | 
          
                                                                                        | 201806224 | Heriot-Watt University | policy / administration | Upheld, recommendations | March 2020 | 
          
                                                                                        | 201806236 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 | 
          
                                                                                        | 201806328 | Western Isles NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 | 
          
                                                                                        | 201806337 | Scottish Prison Service | visits | Not upheld, no recommendations | March 2020 | 
          
                                                                                        | 201806513 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2020 | 
          
                                                                                        | 201806670 | The Water Industry Commission for Scotland | complaints handling | Upheld, recommendations | March 2020 | 
          
                                                                                        | 201806790 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 | 
          
                                                                                        | 201807008 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 | 
          
                                                                                        | 201807229 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |