| 201708065 | Lothian NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | January 2019 | 
          
                                                                                        | 201708286 | Argyll and Bute Health and Social Care Partnership | other | Not upheld, no recommendations | January 2019 | 
          
                                                                                        | 201708492 | Lothian NHS Board - Acute Division | appliances / equipment / premises | Some upheld, recommendations | January 2019 | 
          
                                                                                        | 201708677 | University of Edinburgh | complaints handling | Upheld, recommendations | January 2019 | 
          
                                                                                        | 201709050 | Scottish Prison Service | policy / administration | Some upheld, recommendations | January 2019 | 
          
                                                                                        | 201800032 | Falkirk Council | road authority as developer / road alterations | Upheld, recommendations | January 2019 | 
          
                                                                                        | 201800064 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | January 2019 | 
          
                                                                                        | 201800177 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | January 2019 | 
          
                                                                                        | 201800377 | Falkirk Council | child services and family support | Some upheld, recommendations | January 2019 | 
          
                                                                                        | 201800417 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |