| 201306208           | 
                                                                                        Clyde Valley Housing Association Ltd           | 
                                                                                        communication, staff attitude, dignity and confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2014           | 
              
          
                                                                                        | 201400113           | 
                                                                                        Glasgow City Council           | 
                                                                                        refuse collection & bins           | 
                                                                                        Upheld, recommendations           | 
                                                                                        August 2014           | 
              
          
                                                                                        | 201400126           | 
                                                                                        Tayside NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2014           | 
              
          
                                                                                        | 201400336           | 
                                                                                        Knowes Housing Association Ltd           | 
                                                                                        repairs and maintenance           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2014           | 
              
          
                                                                                        | 201400340           | 
                                                                                        Scottish Prison Service           | 
                                                                                        policy/administration           | 
                                                                                        Upheld, recommendations           | 
                                                                                        August 2014           | 
              
          
                                                                                        | 201400370           | 
                                                                                        Dumfries and Galloway NHS Board           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        August 2014           | 
              
          
                                                                                        | 201400434           | 
                                                                                        Berwickshire Housing Association Ltd           | 
                                                                                        repairs and maintenance           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        August 2014           | 
              
          
                                                                                        | 201400516           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2014           | 
              
          
                                                                                        | 201400591           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        appointments / admissions (delay / cancellation / waiting lists)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2014           | 
              
          
                                                                                        | 201400745           | 
                                                                                        Scottish Prison Service           | 
                                                                                        home detention curfew           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2014           |