Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301712 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2014 |
| 201301781 | University of Strathclyde | academic appeal/exam results/degree classification | Not upheld, no recommendations | February 2014 |
| 201301796 | Scottish Ambulance Service | communication, staff attitude, dignity, confidentiality | Upheld, action taken by body to remedy, recommendations | February 2014 |
| 201301844 | Business Stream | charging method / calculation | Upheld, recommendations | February 2014 |
| 201301999 | Business Stream | policy/administration | Resolved, action taken by body to remedy | February 2014 |
| 201302062 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | February 2014 |
| 201302314 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2014 |
| 201302543 | West Lothian Council | noise pollution | Not upheld, recommendations | February 2014 |
| 201302585 | Business Stream | charging method / calculation | Complaint withdrawn | February 2014 |
| 201302595 | South Lanarkshire Council | handling of application (complaints by opponents) | Upheld, no recommendations | February 2014 |