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Case ref:201205348
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Date:March 2014
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Body:Forth Valley NHS Board
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Sector:Health
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Outcome:Upheld, recommendations
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Subject:clinical treatment / diagnosis
Summary
Mr C, who is a prisoner, complained to us about the board's handling of his complaint to them about healthcare issues. We were satisfied that the board had considered and responded to the issues Mr C raised, but our investigation found that they had failed to deal with the complaint within the timescales detailed in their complaints procedure and had not kept him advised of progress.
Recommendations
We recommended that the board:
- apologise for the failures we identified in the handling of the complaint; and
- remind staff of the need to work in accordance with the NHS Scotland complaints procedure.