Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203388 | Transport Scotland | policy/administration | Not upheld, no recommendations | August 2013 |
| 201203615 | The City of Edinburgh Council | claims for damage, injury, loss | Upheld, no recommendations | August 2013 |
| 201203622 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2013 |
| 201203630 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2013 |
| 201203633 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2013 |
| 201203728 | Scottish Prison Service | work (in prison) | Not upheld, recommendations | August 2013 |
| 201203766 | The City of Edinburgh Council | handling of application (complaints by opponents) | Upheld, recommendations | August 2013 |
| 201203873 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | August 2013 |
| 201203874 | The Highland Council | policy/administration | Not upheld, no recommendations | August 2013 |
| 201203900 | Scottish Prison Service | complaints handling | Upheld, recommendations | August 2013 |