Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201702784 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
| 201703417 | North Ayrshire Health and Social Care Partnership | home helps / concessions / grants / charges for services | Upheld, recommendations | March 2019 |
| 201703748 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2019 |
| 201704141 | West Lothian Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | March 2019 |
| 201704511 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
| 201704607 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201704783 | Clear Business Water | policy / administration | Upheld, recommendations | March 2019 |
| 201704861 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201706511 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2019 |
| 201706659 | Tayside NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | March 2019 |