• Case ref:
  • Date:
    May 2019
  • Body:
    Inverclyde Health and Social Care Partnership
  • Sector(s):
    Health and Social Care
  • Subject:
    record keeping
  • Outcome:
    Not upheld, no recommendations


Mr C, an MP, complained on behalf of his constituent (Ms A) that the partnership mishandled a complaint Ms A made to them about incorrect information in her medical records.

We found that, while the error concerned was extremely serious, it was clear that the partnership had admitted the error, amended the record and made a very sincere and full apology to Ms A. They had also put in place new checking procedures to prevent the same mistake occurring again. We found that there was no evidence to suggest that the partnership's approach to Ms A's complaint was unreasonable. Therefore, we did not uphold Mr C's complaint.