Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300595 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | September 2013 |
| 201300691 | Scottish Prison Service | communication | Upheld, recommendations | September 2013 |
| 201300749 | Scottish Prison Service | accuracy of prisoner record | Not upheld, no recommendations | September 2013 |
| 201300775 | Scottish Water | damage caused / compensation | Not upheld, action taken by body to remedy, no recommendations | September 2013 |
| 201300812 | Lothian NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | September 2013 |
| 201300814 | Midlothian Council | handling of application (complaints by opponents) | Upheld, no recommendations | September 2013 |
| 201300849 | Greater Glasgow and Clyde NHS Board | nurses / nursing care | Not upheld, no recommendations | September 2013 |
| 201300968 | Scottish Prison Service | education | Not upheld, no recommendations | September 2013 |
| 201104832 | Scottish Water | sewer flooding - internal | Some upheld, recommendations | August 2013 |
| 201200133 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2013 |