Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201801293 | The Moray Council | communication / staff attitude / dignity / confidentiality | Some upheld, no recommendations | March 2019 |
| 201801342 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201801381 | East Dunbartonshire Council | secondary school | Some upheld, recommendations | March 2019 |
| 201801415 | Scottish Water | disputed cost to repair sewer / drain | Not upheld, no recommendations | March 2019 |
| 201801567 | Shetland Islands Council | home helps / concessions / grants / charges for services | Not upheld, no recommendations | March 2019 |
| 201801684 | Scottish Water | sewer flooding - external | Not upheld, no recommendations | March 2019 |
| 201801693 | East Dunbartonshire Health and Social Care Partnership | child services and family support | Some upheld, recommendations | March 2019 |
| 201801816 | Fife Council | secondary school | Not upheld, no recommendations | March 2019 |
| 201802259 | South Ayrshire Council | communication / staff attitude / confidentiality | Upheld, recommendations | March 2019 |
| 201802641 | South Lanarkshire Health and Social Care Partnership | care in the community | Upheld, recommendations | March 2019 |