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Our office is currently not open to visitors. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  From Monday 25 May 2020, we will also be operating a limited telephone service.  Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

Decision Report 201809490

  • Case ref:
  • Date:
    June 2019
  • Body:
    Scottish Prison Service
  • Sector:
    Scottish Government and Devolved Administration
  • Outcome:
    Resolved, no recommendations
  • Subject:
    bullying / victimisation


Miss C complained to us about the response she received from the Scottish Prison Service (SPS) in relation to a complaint she made about a prison officer. During our investigation, the SPS agreed to issue a revised response to Miss C's complaint. We considered that this response adequately addressed the issues she had raised and that it resolved the complaint. We closed the complaint for this reason.

Updated: June 19, 2019