Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Report 201809490

  • Case ref:
    201809490
  • Date:
    June 2019
  • Body:
    Scottish Prison Service
  • Sector:
    Scottish Government and Devolved Administration
  • Outcome:
    Resolved, no recommendations
  • Subject:
    bullying / victimisation

Summary

Miss C complained to us about the response she received from the Scottish Prison Service (SPS) in relation to a complaint she made about a prison officer. During our investigation, the SPS agreed to issue a revised response to Miss C's complaint. We considered that this response adequately addressed the issues she had raised and that it resolved the complaint. We closed the complaint for this reason.

Related reading

Updated: June 19, 2019