Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202071 Scottish Prison Service refusal of privileges Not upheld, no recommendations October 2013
201202165 A Council adult, community and further education Some upheld, recommendations October 2013
201202587 Fife Council rights of way and public footpaths Some upheld, recommendations October 2013
201202870 Business Stream charging method / calculation Upheld, recommendations October 2013
201203211 Aberdeenshire Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Some upheld, recommendations October 2013
201203256 Business Stream incorrect billing Upheld, recommendations October 2013
201203466 Business Stream policy / administration Resolved, no recommendations October 2013
201203497 Fife Council handling of application (complaints by applicants) Not upheld, no recommendations October 2013
201203868 A Council neighbour disputes and antisocial behaviour Some upheld, recommendations October 2013
201204220 Scottish Prison Service hygiene Not upheld, no recommendations October 2013