Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202310591 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2025 |
| 202401449 | Tayside NHS Board | Admission / discharge / transfer procedures | Some upheld, no recommendations | July 2025 |
| 202404774 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | July 2025 |
| 202407136 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | July 2025 |
| 202407708 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2025 |
| 202410666 | A Medical Practice in the Ayrshire and Arran NHS Board area | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | July 2025 |
| 202202904 | Tayside NHS Board | Complaints handling | Some upheld, recommendations | June 2025 |
| 202302300 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202303239 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202303409 | West Dunbartonshire Council | Neighbour disputes and anti-social behaviour | Upheld, recommendations | June 2025 |