-
Case ref:202407399
-
Date:November 2025
-
Body:Greater Glasgow and Clyde NHS Board - Acute Services Division
-
Sector:Health
-
Outcome:Some upheld, no recommendations
-
Subject:Appointments / Admissions (delay / cancellation / waiting lists)
Summary
C complained that the board failed to provide them with reasonable care and treatment. C had a cancer diagnosis and was concerned about the length of time taken to arrange their surgery.
We took independent advice from a consultant clinical oncologist (specialist in the diagnosis and treatment of cancer). We found that it was reasonable for C's treatment plan to change and the delays in arranging a date for surgery were unavoidable due to capacity issues. Therefore, we did not uphold this part of C's complaint.
C also complained that the board's communication was unreasonable. We found that the board’s complaint response contained inaccurate information. In particular, it indicated that a provisional date for surgery was offered to C when this was not the case. Therefore, we upheld this part of C's complaint. However, we made no recommendations based on appropriate action already taken by the board.