Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201405193 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2015 |
| 201405203 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | December 2015 |
| 201405344 | Scottish Environment Protection Agency | complaints handling | Not upheld, no recommendations | December 2015 |
| 201405584 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | December 2015 |
| 201405884 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | December 2015 |
| 201406033 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2015 |
| 201406068 | Lanarkshire NHS Board | nurses / nursing care | Some upheld, recommendations | December 2015 |
| 201406081 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2015 |
| 201406106 | Falkirk Council | policy/administration | Some upheld, recommendations | December 2015 |
| 201406132 | Business Stream | incorrect billing | Resolved, no recommendations | December 2015 |