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Case ref:201501177
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Date:January 2016
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Body:Shetland NHS Board
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Sector:Health
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Outcome:Not upheld, no recommendations
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Subject:clinical treatment / diagnosis
Summary
Mr C complained that the board provided him with unreasonable dental care and treatment. He also said that they delayed in dealing with his dental problems that developed as a result.
We took independent advice from a dental surgeon. We found that, although one of Mr C's teeth had to be removed shortly after it had been treated, an initial examination and x-ray before treatment had confirmed that it was deeply decayed. Mr C wanted to retain his tooth and so the decay had been removed and his tooth had been filled. The tooth did not settle and Mr C then asked for it to be removed. Mr C subsequently asked the board to provide him with an implant or a bridge, but these options were not available to him, mainly because his teeth were severely compromised by gum disease. We did not uphold his complaint.