Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101430 | Dumfries and Galloway Council | trading standards | Not upheld, no recommendations | March 2012 |
| 201101588 | A Medical Practice, Lothian NHS Board | communication; staff attitude; dignity; confidentiality | Not upheld, no recommendations | March 2012 |
| 201101597 | Ayrshire and Arran NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | March 2012 |
| 201101619 | Western Isles NHS Board | admission, discharge and transfer procedures | Not upheld, no recommendations | March 2012 |
| 201102085 | Aberdeenshire Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | March 2012 |
| 201102348 | Scottish Prison Service | staff treatment | Not upheld, no recommendations | March 2012 |
| 201102378 | Business Stream Ltd | meter size | Not upheld, no recommendations | March 2012 |
| 201102524 | Lanarkshire NHS Board | property | Not upheld, no recommendations | March 2012 |
| 201102547 | Scottish Water | damage caused / compensation | Not upheld, no recommendations | March 2012 |
| 201102564 | Scottish Water | interruption to supply - unplanned | Upheld, recommendations | March 2012 |