| 201005253           | 
                                                                                        South Lanarkshire Council           | 
                                                                                        maintenance and repair of roads           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2011           | 
              
          
                                                                                        | 201005387           | 
                                                                                        Scottish Prison Service           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2011           | 
              
          
                                                                                        | 201100064           | 
                                                                                        North Lanarkshire Council           | 
                                                                                        political matters; committees; standing orders; requests for information           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2011           | 
              
          
                                                                                        | 201100152           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        unauthorised developments:  calls for enforcement action/stop and discontinuation notices           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2011           | 
              
          
                                                                                        | 201100174           | 
                                                                                        West Lothian Council           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2011           | 
              
          
                                                                                        | 201100182           | 
                                                                                        Dumfries and Galloway Council           | 
                                                                                        handling of application (complaints by opponents)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2011           | 
              
          
                                                                                        | 201100205           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        primary school           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2011           | 
              
          
                                                                                        | 201100261           | 
                                                                                        A Medical Practice, Highland NHS Board           | 
                                                                                        communication; staff attitude; dignity; confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2011           | 
              
          
                                                                                        | 201100271           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        communication; staff attitude; dignity; confidentiality           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2011           | 
              
          
                                                                                        | 201100283           | 
                                                                                        West Lothian Council           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2011           |