Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201609072 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201609351 | Clear Business Water | incorrect billing | Not upheld, no recommendations | May 2018 |
| 201609377 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201609608 | University of Glasgow | teaching and supervision | Not upheld, no recommendations | May 2018 |
| 201609690 | Tayside NHS Board | admission / discharge / transfer procedures | Not upheld, recommendations | May 2018 |
| 201609718 | Scottish Prison Service | progression | Not upheld, no recommendations | May 2018 |
| 201609761 | Lothian NHS Board - Acute Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2018 |
| 201700088 | Queen Margaret University | academic appeal / exam results / degree classification | Not upheld, no recommendations | May 2018 |
| 201700217 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2018 |
| 201700232 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |