Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201700896 | Glasgow Kelvin College | admissions | Not upheld, no recommendations | February 2018 |
| 201701131 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2018 |
| 201701390 | Shetland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2018 |
| 201702016 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, no recommendations | February 2018 |
| 201702200 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2018 |
| 201702396 | Glasgow City Council | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | February 2018 |
| 201702401 | Fife Council | applications / allocations / transfers / exchanges | Not upheld, no recommendations | February 2018 |
| 201702621 | Angus Council | policy / administration | Upheld, recommendations | February 2018 |
| 201702982 | The City of Edinburgh Council | complaints handling (incl appeals procedures) | Not upheld, no recommendations | February 2018 |
| 201703049 | Greater Glasgow and Clyde NHS Board - Acute Services Division | admission / discharge / transfer procedures | Upheld, recommendations | February 2018 |