Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507790 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | January 2017 |
| 201507796 | A Pharmacy in the Lanarkshire NHS Board area | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | January 2017 |
| 201507816 | Crown Office and Procurator Fiscal Service | communication staff attitude and confidentiality | Not upheld, no recommendations | January 2017 |
| 201507862 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201507894 | Scottish Prison Service | progression | Some upheld, recommendations | January 2017 |
| 201507926 | Fife NHS Board | policy / administration | Not upheld, no recommendations | January 2017 |
| 201507958 | An Opticians in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | January 2017 |
| 201507990 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201508015 | Glasgow City Council | parking | Some upheld, recommendations | January 2017 |
| 201508040 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |