Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602308 | A Medical Practice in the the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2017 |
| 201602652 | East Lothian Council | repairs and maintenance | Upheld, recommendations | January 2017 |
| 201602676 | West Lothian Council | primary school | Not upheld, no recommendations | January 2017 |
| 201602813 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | January 2017 |
| 201602990 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | January 2017 |
| 201603169 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2017 |
| 201603667 | Scottish Prison Service | complaints handling | Upheld, recommendations | January 2017 |
| 201603748 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201603758 | Scottish Prison Service | complaints handling | Upheld, recommendations | January 2017 |
| 201604381 | East Dunbartonshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | January 2017 |