Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201407750 | A Dental Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | September 2015 |
| 201407836 | Scottish Borders Council | communication staff attitude and confidentiality | Not upheld, recommendations | September 2015 |
| 201407906 | Glasgow Life | complaints handling | Not upheld, no recommendations | September 2015 |
| 201500076 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2015 |
| 201500091 | Fife Council | handling of application (complaints by opponents) | Upheld, recommendations | September 2015 |
| 201500303 | North Ayrshire Council | repairs and maintenance | Not upheld, no recommendations | September 2015 |
| 201500357 | Tayside NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | September 2015 |
| 201500498 | A Dental Practice in the Fife NHS Board area | clinical treatment / diagnosis | Complaint withdrawn | September 2015 |
| 201500516 | Scottish Borders Council | council tax | Some upheld, no recommendations | September 2015 |
| 201500517 | A Dental Practice in the Lanarkshire NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | September 2015 |