Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202459 | Fife Council | parking | Some upheld, recommendations | April 2013 |
| 201202492 | Grampian NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Some upheld, no recommendations | April 2013 |
| 201202521 | The State Hospital Board for Scotland | appliances, equipment & premises | Not upheld, no recommendations | April 2013 |
| 201202549 | A Dentist in the Fife NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | April 2013 |
| 201202568 | East Renfrewshire Council | conservation areas, listed buildings, tree preservation orders | Not upheld, no recommendations | April 2013 |
| 201202599 | Borders College | policy/administration | Upheld, recommendations | April 2013 |
| 201202602 | East Renfrewshire Council | council tax (incl community charge) | Not upheld, no recommendations | April 2013 |
| 201202629 | Ayrshire and Arran NHS Board | communication, staff attitude, dignity, confidentiality | Upheld, action taken by body to remedy, recommendations | April 2013 |
| 201202642 | Business Stream | charging method / calculation | Some upheld, recommendations | April 2013 |
| 201202688 | Scottish Prison Service | policy/administration | Some upheld, no recommendations | April 2013 |