Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201709211 Scottish Prison Service policy / administration Some upheld, recommendations March 2020
201709282 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations March 2020
201801062 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020
201801232 Grampian NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations March 2020
201801442 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations March 2020
201801873 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations March 2020
201802490 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2020
201802832 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations March 2020
201802857 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201802874 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations March 2020