Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201802026 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201802036 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |
| 201802629 | Business Stream | incorrect billing | Upheld, recommendations | September 2019 |
| 201802716 | Fife Council | primary school | Some upheld, recommendations | September 2019 |
| 201802737 | Tayside NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | September 2019 |
| 201802908 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |
| 201802926 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201802977 | Forth Valley NHS Board | nurses / nursing care | Not upheld, no recommendations | September 2019 |
| 201803099 | Glasgow City Health and Social Care Partnership | clinical treatment / diagnosis | Some upheld, no recommendations | September 2019 |
| 201803544 | Scottish Ambulance Service | clinical treatment / diagnosis | Not upheld, recommendations | September 2019 |