Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201708492 | Lothian NHS Board - Acute Division | appliances / equipment / premises | Some upheld, recommendations | January 2019 |
| 201708677 | University of Edinburgh | complaints handling | Upheld, recommendations | January 2019 |
| 201709050 | Scottish Prison Service | policy / administration | Some upheld, recommendations | January 2019 |
| 201800032 | Falkirk Council | road authority as developer / road alterations | Upheld, recommendations | January 2019 |
| 201800064 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | January 2019 |
| 201800177 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | January 2019 |
| 201800377 | Falkirk Council | child services and family support | Some upheld, recommendations | January 2019 |
| 201800417 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201800504 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201800508 | Highland NHS Board | nurses / nursing care | Upheld, recommendations | January 2019 |