We are sorry, due to a significant and sustained increase in demand, there is a delay of up to 20 weeks in allocating some complaints to a Complaints Reviewer.
We are continuing to improve how we deliver our service and are working hard to ensure we have the resources we need to deal with this increase in demand. Please see more detailed information on our delays.
Thank you for your patience.
To submit your complaint to the SPSO, you can use our online complaint form or download a paper copy.