| 201800910 | University of Glasgow | complaints handling | Upheld, recommendations | November 2018 | 
          
                                                                                        | 201801136 | East Dunbartonshire Council | primary school | Not upheld, no recommendations | November 2018 | 
          
                                                                                        | 201801382 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2018 | 
          
                                                                                        | 201801389 | Business Stream | incorrect billing | Not upheld, no recommendations | November 2018 | 
          
                                                                                        | 201801464 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | November 2018 | 
          
                                                                                        | 201801841 | Wheatley Housing Group Ltd | repairs and maintenance | Not upheld, no recommendations | November 2018 | 
          
                                                                                        | 201802054 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2018 | 
          
                                                                                        | 201802126 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2018 | 
          
                                                                                        | 201802151 | Highland NHS Board | nurses / nursing care | Upheld, recommendations | November 2018 | 
          
                                                                                        | 201803268 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2018 |