| 201003734           | 
                                                                                        Scottish Prison Service           | 
                                                                                        Behaviour Related Programmes (Including Access To)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2011           | 
              
          
                                                                                        | 201003823           | 
                                                                                        Scottish Prison Service           | 
                                                                                        Progression           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2011           | 
              
          
                                                                                        | 201004020           | 
                                                                                        Scottish Prison Service           | 
                                                                                        Behaviour Related Programmes (Including Access To)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2011           | 
              
          
                                                                                        | 201004156           | 
                                                                                        A Medical Practice, Lanarkshire NHS Board           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2011           | 
              
          
                                                                                        | 201004256           | 
                                                                                        The Highland Council           | 
                                                                                        Policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2011           | 
              
          
                                                                                        | 201004347           | 
                                                                                        Scottish Court Service           | 
                                                                                        Delay           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        July 2011           | 
              
          
                                                                                        | 201004458           | 
                                                                                        Aberdeen City Council           | 
                                                                                        Complaints handling           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2011           | 
              
          
                                                                                        | 201004596           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        Communication, staff attitude, dignity, confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2011           | 
              
          
                                                                                        | 201004659           | 
                                                                                        University of Strathclyde           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2011           | 
              
          
                                                                                        | 201004831           | 
                                                                                        West Lothian Council           | 
                                                                                        Secondary School           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2011           |