Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201801027 | West Dunbartonshire Council | repairs and maintenance | Resolved, no recommendations | March 2019 |
| 201801045 | Dundee City Council | policy / administration | Not upheld, no recommendations | March 2019 |
| 201801272 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201801293 | The Moray Council | communication / staff attitude / dignity / confidentiality | Some upheld, no recommendations | March 2019 |
| 201801342 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201801381 | East Dunbartonshire Council | secondary school | Some upheld, recommendations | March 2019 |
| 201801415 | Scottish Water | disputed cost to repair sewer / drain | Not upheld, no recommendations | March 2019 |
| 201801567 | Shetland Islands Council | home helps / concessions / grants / charges for services | Not upheld, no recommendations | March 2019 |
| 201801684 | Scottish Water | sewer flooding - external | Not upheld, no recommendations | March 2019 |
| 201801693 | East Dunbartonshire Health and Social Care Partnership | child services and family support | Some upheld, recommendations | March 2019 |