Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201606992 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2017 |
| 201607001 | Scottish Prison Service | policy/administration | Not duly made or withdrawn, no recommendations | October 2017 |
| 201607073 | The City of Edinburgh Council | complaints handling | Not upheld, no recommendations | October 2017 |
| 201607082 | Aberdeenshire Council | repairs and maintenance | Not upheld, recommendations | October 2017 |
| 201607186 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2017 |
| 201607284 | Cathcart and District Housing Association Ltd | complaints handling | Upheld, recommendations | October 2017 |
| 201607406 | Fife NHS Board | admission / discharge / transfer procedures | Upheld, recommendations | October 2017 |
| 201607482 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | October 2017 |
| 201607642 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | October 2017 |
| 201607644 | A Medical Practice in the Lanarkshire NHS Board area | policy / administration | Not upheld, no recommendations | October 2017 |