• Case ref:
  • Date:
    November 2017
  • Body:
    South Lanarkshire Council
  • Sector(s):
    Local Government
  • Subject:
    neighbour disputes and anti-social behaviour
  • Outcome:
    Not upheld, no recommendations


Miss C complained about the way the council dealt with her complaint to them. She was also was unhappy that the council had issued warnings following an investigation into allegations of anti-social behaviour.

We were satisfied that the council demonstrated that a fair and balanced investigation into complaints of anti-social behaviour had taken place and that their discretionary decision to issue warnings was in line with their procedures.

We were also satisfied that the council could demonstrate that a full investigation of Miss C's subsequent complaint had taken place and that their letter explaining their decision was reasonable. As a result of our findings, we did not uphold Miss C's complaints.