Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201600078 | Scottish Prison Service | complaints handling | Not upheld, recommendations | July 2017 |
| 201600415 | Scottish Prison Service | communication by telephone | Not upheld, recommendations | July 2017 |
| 201600629 | The City of Edinburgh Council | statutory notices | Upheld, recommendations | July 2017 |
| 201600867 | Business Stream | incorrect billing | Upheld, recommendations | July 2017 |
| 201601026 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2017 |
| 201601299 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2017 |
| 201601352 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2017 |
| 201601387 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2017 |
| 201601389 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2017 |
| 201601868 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2017 |