• Case ref:
  • Date:
    September 2017
  • Body:
    East Lothian Council
  • Sector(s):
    Local Government
  • Subject:
    improvements and renovation
  • Outcome:
    Not upheld, no recommendations


Mrs C agreed to have insulation works carried out to her property from funding provided by a Scottish Government scheme. Mrs C complained to the council about works that were still outstanding and the standard of work carried out to her property. Mrs C was particularly concerned that her windows would not open properly.

Our investigation found that the council did not have a direct technical role in ensuring the works carried out on this project were completed to a reasonable standard, as they had engaged the services of a managing agent for the project. We found that when issues were raised, the council took the appropriate steps, within their remit, by engaging with a managing agent to ensure that works were carried out to an appropriate standard. We did not uphold this complaint.