Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201601896 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2017 |
| 201602357 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2017 |
| 201602386 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2017 |
| 201602519 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | July 2017 |
| 201602796 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | July 2017 |
| 201602817 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2017 |
| 201603380 | The City of Edinburgh Council | trading standards | Not upheld, no recommendations | July 2017 |
| 201603669 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2017 |
| 201603795 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2017 |
| 201604012 | Lothian NHS Board - Acute Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | July 2017 |