Easter closure

Please note that we will be closed from 5pm Thursday 28 March until Tuesday 2 April 2024 for the Easter break. Complaints can still be made via our complaints form but they will not be received until we reopen. Wishing you a happy Easter! 

Technical issues:

The SPSO advice line is currently unavailable due to technical issues which we are working with our telephone provider to resolve.  We apologise for the inconvenience and hope to find a resolution as soon as possible. 

Decision Report 201700226

  • Case ref:
    201700226
  • Date:
    September 2017
  • Body:
    University of the West of Scotland
  • Sector:
    Universities
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    student discipline

Summary

Ms C complained that the university had unreasonably withdrawn her from her course because of poor attendance. She had been experiencing personal difficulties, which she had reported to her personal tutor. The tutor had not passed on this information to the relevant people, so her circumstances had not been taken into account before her studies were terminated.

After we became involved, the university offered Ms C a meeting to discuss the options available to enable her to continue her studies. Her complaint was therefore withdrawn.

Updated: March 13, 2018