Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202410198 | Lothian NHS Board - Acute Services Division | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | November 2025 |
| 202411526 | A Dentist in the Lothian NHS Board area | Clinical treatment / Diagnosis | Upheld, recommendations | November 2025 |
| 202204222 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | October 2025 |
| 202301141 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | October 2025 |
| 202303228 | Dumfries and Galloway Council | Policy / administration | Some upheld, recommendations | October 2025 |
| 202307184 | Falkirk Council | Repairs and maintenance | Some upheld, recommendations | October 2025 |
| 202311106 | Social Security Scotland | Handling of application | Upheld, recommendations | October 2025 |
| 202400810 | Social Security Scotland | Handling of application | Upheld, recommendations | October 2025 |
| 202401128 | Lothian NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | October 2025 |
| 202403301 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Some upheld, recommendations | October 2025 |