Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101150 | A Medical Practice, Tayside NHS Board | Complaints handling | Upheld, recommendations | November 2011 |
| 201101169 | A Medical Practice, Ayrshire and Arran NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | November 2011 |
| 201101175 | Scottish Prison Service | Transfer to Another Prison | Not upheld, no recommendations | November 2011 |
| 201101184 | A Medical Practice, Lothian NHS Board | Communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | November 2011 |
| 201101196 | West Lothian Council | Handling of application (complaints by opponents) | Some upheld, recommendations | November 2011 |
| 201101201 | Scottish Prison Service | Policy/Administration | Not upheld, action taken by body to remedy, no recommendations | November 2011 |
| 201101210 | Fyne Homes | Complaints handling | Not upheld, action taken by body to remedy, no recommendations | November 2011 |
| 201101257 | Scottish Prison Service | Education | Not upheld, no recommendations | November 2011 |
| 201101383 | Scottish Prison Service | Progression | Not upheld, no recommendations | November 2011 |
| 201101523 | Lothian NHS Board | Policy/administration, communication | Not upheld, action taken by body to remedy, no recommendations | November 2011 |