| 201204612           | 
                                                                                        Lothian NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2014           | 
              
          
                                                                                        | 201205373           | 
                                                                                        Dumfries and Galloway Council           | 
                                                                                        complaints handling           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2014           | 
              
          
                                                                                        | 201300100           | 
                                                                                        Business Stream           | 
                                                                                        charging method / calculation           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2014           | 
              
          
                                                                                        | 201300143           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        January 2014           | 
              
          
                                                                                        | 201300466           | 
                                                                                        Renfrewshire Council           | 
                                                                                        rent and/or service charges           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2014           | 
              
          
                                                                                        | 201300467           | 
                                                                                        Albyn Housing Society Ltd           | 
                                                                                        repairs and maintenance           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2014           | 
              
          
                                                                                        | 201300493           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2014           | 
              
          
                                                                                        | 201300497           | 
                                                                                        Stirling Council           | 
                                                                                        complaints handling           | 
                                                                                        Some upheld, no recommendations           | 
                                                                                        January 2014           | 
              
          
                                                                                        | 201300574           | 
                                                                                        Business Stream           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2014           | 
              
          
                                                                                        | 201300585           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        complaints handling (incl social work complaints procedures)           | 
                                                                                        Some upheld, no recommendations           | 
                                                                                        January 2014           |